Find Answers to all your questions
General questions
What is Lignum Living?
Lignum Living is a mobile app that connects renters with property owners and realtors offering short and long term rentals across The Bahamas.
Is Lignum Living Available on my Island?
Yes, Lignum Living features properties from New Providence, Grand Bahama, Exuma, Eleuthera, Abaco, and other islands in The Bahamas. Availability depends on property owners and realtor listings in each location.
Do I need an account to use the app?
You can browse listings and save favourites without an account, but to contact property owners/realtors you will need to create one.
General questions
What are the benefits of using lignum living?
1. Access a centralized platform for both short-term and long-term rental options.
2. Browse verified property listings to ensure safety and authenticity.
3. Benefit from a platform specifically designed for the Bahamian rental market.
4. Avoid the distractions and inconsistencies associated with social media-based rental searches.
5.Receive clear and transparent information, including pricing, amenities, and rental terms.
6. Enjoy direct communication with property owners or licensed real estate professionals.
7. Utilize advanced search filters to efficiently find properties that match specific needs.
How do i search for rental properties?
To find rental listings, use the search bar on the homepage or property listings page. You can filter by island, price range, rental type (short-term or long-term), number of bedrooms, and other criteria to find the perfect rental for your needs.
How do i contact a property owner or realtor?
Once you find a property you’re interested in, simply click on the listing and use the in-app messaging feature to contact the property owner or realtor directly. You can discuss availability, ask questions, and confirm rental details.
What are the typical rental terms?
Each property has different rental terms, such as minimum stay requirements, lease agreements for long-term rentals, and house rules. Review these details with the property owner or realtor before confirming your stay.
Can I review properties and leave feedback?
Yes! After your stay, you can leave a review on the property’s listing. Your feedback helps future renters make informed decisions and also assists property owners/realtors in improving their offerings. To leave a review, go to the listing page and click the Write a Review button.
Are there additional fees for rentals?
Some property owners or realtors may charge extra fees for cleaning, security deposits, or other services. Be sure to check the listing details and communicate with the property owner/realtor to confirm all costs.
What payment methods do property owners accept?
Lignum Living does not accept payments for booking. Property owners and realtors set their own payment methods. Always confirm payment details before proceeding.
General questions
What are the benefits of using Lignum Living for property owners?
Lignum Living helps property owners:
1. Maximize Occupancy – Connect with a steady stream of renters for both short- and long-term stays.
2. Reach the Right Audience – Get direct exposure to people actively searching for rentals in The Bahamas.
3. No More Social Media Overload – Unlike listing on crowded social media platforms, where your post can get lost among thousands of others, Lignum Living offers a dedicated rental directory where your property gets seen by serious renters.
4. Manage Inquiries Easily – Use in-app messaging to communicate with potential renters.
5. Flexible Listing Options – Choose rental terms that suit your needs, whether short-term, long-term, or both.
6. Security & Control – Set pricing, availability, and house rules while maintaining full control over your property.
7. Increased exposure with premium listings and featured placements.
8. A cost-effective alternative to traditional advertising.
How do I list my property on Lignum Living?
To list your property, create a free account, upload high-quality photos, write a detailed description, and set rental terms. Once your property is listed, renters can contact you directly through the app.
Is there a fee for property owners to list their property?
Property owners can list their properties for free. However, realtors must pay a subscription fee to access premium features such as increased visibility, featured placements, and analytics.
How can I increase my property’s visibility?
Property owners can pay a small fee to have their listing placed in a featured spot, which increases visibility and helps your property stand out. Realtors can also upgrade to a premium subscription, giving them access to featured placements and advanced analytics to ensure their properties get more exposure to potential renters.
How do I manage my property listings?
You can update, pause, or remove your listings at any time through your host/realtor dashboard in the app. You’ll also be able to track inquiries and respond to messages from potential renters.
Can I list both short-term and long-term rentals?
Yes, you can list both short-term and long-term rentals. Simply set the appropriate rental terms and availability for each property.
What happens if a renter causes damage to my property?
Since Lignum Living does not handle transactions directly, we recommend requiring a security deposit and having a rental agreement in place. You can also include house rules to minimize risks.
General questions
How do I reset my password?
If you’ve forgotten your password, go to the login screen, click on “Forgot Password,” and follow the instructions to reset it via email.
The app isn’t working properly. What do I do?
Try restarting the app, ensuring you have the latest version, or checking your internet connection. If the issue persists, please contact our support team for assistance.
How do I update my profile information?
To update your account or profile information, go to Account Settings in the app. Here, you can change your email address, phone number, and other personal details.
How can I contact support?
You can reach our support team by clicking the Help & Support section in the app or on the website. You can also email us directly at support@lignum.living.
Can I use Lignum Living offline?
You can view saved listings offline, but messaging, new searches, and profile updates require an internet connection.
How do I enable notifications for messages and rental inquiries?
Go to “Settings” in the app and enable push notifications to receive updates on messages, new listings, and rental inquiries.
General questions
Is my personal data secure on Lignum Living?
Yes, Lignum Living uses encryption and other security measures to protect your personal information. We take privacy seriously and follow strict data protection standards. You can view our privacy policy Lignum.living/privacy-policy.
What safety measures are in place for renters and hosts?
Lignum Living encourages users to verify identities, review listings carefully, and communicate only through the app to avoid scams. Never send payments outside of verified channels.
What should I do if I suspect a fraudulent listing?
If you encounter a suspicious listing or believe there is fraudulent activity, please report it immediately through the Report Listing button on the app. Our team will investigate and take appropriate action.
What are the terms and conditions for using Lignum Living?
You can read our full Terms & Conditions and Privacy Policy on our website. By using the app, you agree to comply with these terms and respect the rights of other users.
Can I use Lignum Living offline?
You can view saved listings offline, but messaging, new searches, and profile updates require an internet connection.
How do I enable notifications for messages and rental inquiries?
Go to “Settings” in the app and enable push notifications to receive updates on messages, new listings, and rental inquiries.